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FAQ

Q. How do I purchase and check my order on the site?

To order: -

Click “Add to cart” button on the products you wish to purchase.

Click “Continue Shopping” to continue. Then, add other products into the cart or click “Checkout” to proceed your payment for the products.

You'll reach a login page where you need to log into your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

From here, you need to select your shipping methods and click “next” button.

Next, you'll need to choose your payment method then click “next” button.

After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and condition.

Click “Confirm Order” to complete the order.

 

Q. What are the payment methods available?

Sulamista offers various kind of Payment Methods as shown below:-

1. Credit Card

Via Paypal (Visa or Mastercard / American Express / Paypal Funds)  for Malaysian & International Buyers.

2. Internet banking

Via Ipay88 (Internet Banking: MEPS, CIMB, Maybank, Bank Islam and all major banks in Malaysia)

 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill your email that used to register the account in the box.

Click Submit.

A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q. Can I cancel an existing order that has been made?

Yes,  only if the order is still in pending status.

 

- Please send an email to our customer service email at support@sulamista.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

 

- Orders that are in shipping or shipped will not be canceled.

 

Q. What is the product's transaction currency?

Products transaction currency will be done in Malaysian Ringgit (default currency) or US Dollar.

 

Q. How long does the delivery usually takes?

Delivery for personalized embroidered products usually will take about 3 working days to 5 working days depends on the quantity of order. Peak seasons like Chinese New Year and Hari Raya usually take longer delivery time.

 

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send the query using the Contact Us page.